A Serious Case for Humor | Jennifer Aaker & Naomi Bagdonas

Mar 2, 2022 Episode Page ↗
Overview

Dr. Jennifer Aaker and Naomi Bagdonas, co-teachers at Stanford GSB, discuss why adults stop laughing and how humor is a skill for human flourishing. They share insights on different humor styles, conducting a humor audit, and leveraging humor in professional and personal life to build connection and reduce stress.

At a Glance
38 Insights
1h 7m Duration
20 Topics
6 Concepts

Deep Dive Analysis

Introduction to Humor as a Skill

The 'Humor Cliff' and Why We Stop Laughing

Misconceptions About Humor at Work

Physiological Benefits of Laughter

Four Main Humor Styles and Their Impact

Prioritizing How Humor Makes Others Feel

Humor's Link to Connection and Perceived Status

Core Principles of Humor: Truth and Misdirection

Practical Tips for Injecting Humor

The Nuances of Self-Deprecating Humor

Leveraging Humor in Remote Work Settings

Conducting a Humor Audit and Email Audit

The Power of Humanity in Email Sign-offs

Humor's Role in Personal and Romantic Relationships

Dark Humor and Laughter in Grief

Life Lessons from Hospice: The Regrets of the Dying

Humor, Mindfulness, and Ego Reduction

Archetypes for Cultivating Workplace Humor

Navigating Humor Fails and Inappropriate Jokes

Humor as a Choice for Modern Leadership

Humor Cliff

This refers to the observed phenomenon where people's self-reported laughter and smiling significantly decrease around age 23, coinciding with entry into the workforce. This decline in humor typically doesn't recover until around age 80, suggesting a societal shift away from humor in professional life.

Four Humor Styles

A categorization of how people typically express humor: Magnet (charismatic, goofy), Sniper (edgy, sarcastic), Standup (bold, irreverent), and Sweetheart (understated, self-deprecating). Understanding these styles helps individuals read the room and deploy humor more effectively in various contexts.

Truth and Misdirection

These are two fundamental principles at the heart of humor. Truth involves noticing genuine observations or realities in life, while misdirection is the unexpected twist or delivery that creates surprise and ultimately, laughter.

Humor Audit

A self-assessment process designed to make individuals more aware of humor in their lives. It involves noticing moments of laughter or smiling, identifying when they make others laugh, and recognizing who or what contexts bring out their sense of humor, serving as a barometer for mental well-being.

Duchenne Laughter

This term refers to authentic or genuine laughter, which is characterized by the crinkling around the eyes, as opposed to forced or fake laughter. Research indicates that Duchenne laughter has significant physiological and psychological benefits, such as reducing anger and distress.

Workplace Humor Archetypes

Different roles individuals play in fostering a humorous and positive work culture. These include Instigators (those who break the mold and encourage others), Culture Carriers (natural leaders who effectively use humor), and Hidden Gems (under-the-radar high performers whose unique qualities can be celebrated for levity).

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Why do people stop laughing as they get older, especially in the workforce?

Around age 23, people enter the workforce and often adopt perceptions that they must be serious and put-together to be successful, leading them to suppress humor, which then declines until around age 80.

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What are the physiological benefits of laughter?

Laughter releases endorphins (similar to a runner's high), lowers cortisol (creating a calmer feeling), and releases dopamine (like physical touch), making it physiologically beneficial like exercising, meditating, and having sex.

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How can I ensure my humor is safe and connecting, especially in a professional context?

Instead of focusing on whether your humor makes you sound funny, prioritize how it will make other people feel, aiming to lighten the mood and make them feel at ease rather than distanced.

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Does using humor effectively at work have any career benefits?

Yes, individuals who use humor effectively are perceived as having significantly higher status, confidence, and competence, and leaders with a good sense of humor are seen as 27% more motivating by employees.

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When is self-deprecating humor effective, and when can it go wrong?

Self-deprecation is a powerful asset for high-status individuals, as it is coded as confidence and humanizing; however, for lower-status individuals, over-indexing on it can be perceived as genuine insecurity.

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How can I make my digital communications, like emails, more human and less robotic?

Avoid generic sign-offs like 'best' and instead add a small touch of humanity, levity, or a personal reference to the other person, even if it's just one word or a short line, as the bar for this in business is very low.

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How can shared laughter impact personal relationships?

Couples who recall shared moments of laughter report being 25% happier in their relationships compared to those who only recall general happy moments, indicating that shared laughter makes relationships more memorable and impactful.

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What should a leader do if their attempt at humor falls flat or is inappropriate?

A leader should offer a genuine apology, lean in to understand what went wrong (viewing it as an empathy fail), and ask for feedback on how the humor might have landed incorrectly, rather than blaming others.

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What are some simple techniques to add humor to communication?

Start by noticing truths, then use misdirection, move the humorous element to the very end of a sentence, use callbacks to previous laugh lines, or employ contrast and the 'rule of three' where the third item is unexpected.

1. Embrace Not Taking Yourself Seriously

Actively choose not to take yourself too seriously in life and work. This mindset is a common denominator among highly attained individuals and is crucial for human flourishing and happiness.

2. Prioritize Humanity Over Humor

Focus on being your authentic self and a human first in all interactions. This approach naturally unlocks your sense of humor and encourages others to be more open and connected.

3. Cultivate a Mindset of Delight

Navigate your daily life by actively looking for reasons to be delighted rather than disappointed. This helps integrate humor organically without forcing jokes, especially in professional settings.

4. Focus Humor on Others’ Feelings

When considering using humor, ask yourself, ‘How will this make other people feel?’ instead of ‘Will this make me sound funny?’ The goal is to lighten the room and make others feel at ease, not to get a laugh for yourself.

5. Embrace Humor in High-Tension Times

Actively seek and use humor during periods of tension, stress, or decline in mental well-being. Laughter physiologically releases endorphins, lowers cortisol, and releases dopamine, helping you feel calmer and more connected.

6. Understand Your Humor Style & Context

Identify your personal humor style(s) and learn to ‘read the room’ by considering relationships, context, and power dynamics. This awareness allows you to deploy humor effectively, choosing styles (e.g., magnet or sweetheart when in leadership) that foster connection.

7. Be Generous with Your Laughter

Practice being more generous with your laughter, even when you’re not the one telling the joke. Laughing together shortens the path to connection, making people feel closer and more willing to disclose personal information.

8. Start Humor with Truth, Not Jokes

When attempting to be humorous, begin by noticing simple truths in the world or your own experiences, rather than trying to invent clever jokes. Truth forms the authentic foundation for humor and prevents it from feeling forced.

9. Balance Gravity and Levity

Strive to balance taking your mission and serious matters with appropriate gravity, while simultaneously not taking yourself too seriously. This balance empowers you to navigate challenges more effectively, express authenticity, and cultivate deeper relationships.

10. Strategic Self-Deprecation for Leaders

If you are in a high-status position, use self-deprecating humor strategically. When coming from leaders, self-deprecation is perceived as confidence and humanizing, making you more approachable and fostering connection.

11. Inject Humanity into Digital Comms

Make small, intentional efforts to weave humanity and levity into your digital communications, such as emails, Slack messages, and texts. Even tiny changes can significantly shift interactions, build trust, and create a ripple effect of more human responses from others.

12. Cultivate Shared Laughter in Relationships

Actively cultivate and recall moments of shared laughter with your romantic partner or loved ones. These moments become more memorable, define the relationship, and significantly increase reported happiness.

13. Utilize Trusted Testers for Feedback

Establish a group of ’trusted testers’ who will provide honest and direct feedback on your humor. This is especially crucial for leaders, as it helps calibrate your humor and ensures you receive real feedback to avoid unintended offense.

14. Conduct a Humor Audit

Perform a ‘humor audit’ by observing and recording moments throughout your day when you laughed or smiled, when you made others laugh, and who brings out your sense of humor. This audit serves as a barometer for your mental well-being and helps identify energizing people and activities.

15. Use Misdirection for Laughter

Incorporate an element of misdirection into your observations or statements to create unexpected twists. Laughter often springs from the unexpected, making misdirection a powerful tool to dial up humor.

16. Place Humorous Element at Sentence End

A simple technique to increase levity and decrease risk is to move the humorous or unusual part of your statement to the very end of a sentence. This creates a natural punchline effect.

17. Employ Callbacks for Connection

Use callbacks by referencing a previous laugh line or shared humorous moment later in a conversation or presentation. This low-risk technique makes others feel listened to and reinforces shared positive experiences.

18. Apply Exaggeration and Contrast

Enhance humor by using exaggeration to amplify a truthful observation or by highlighting areas of contrast in your life or observations. Both techniques create unexpected and amusing effects.

19. Use the Rule of Three

When making a list or presenting ideas, use the ‘rule of three’ by creating a list of three items and making the last one unexpected or humorous. This structure provides a natural rhythm and punchline.

20. Avoid Over-Indexing Self-Deprecation

If you are in a lower-status position, be mindful not to over-index on self-deprecating humor. Excessive use in this context can be perceived as genuine insecurity rather than confidence.

21. Intentionally Use Humor in Remote Work

Recognize that humor can be even more important in remote work settings and intentionally incorporate levity into virtual interactions. This helps foster connection, motivation, and mental well-being, often with minimal effort.

22. Perform an Email Audit

Conduct an ’email audit’ by reviewing your recent sent emails (or having a trusted person review them) to assess their level of humanity and humor. This helps identify opportunities to re-inject levity and connection into electronic communication.

23. Personalize Email Sign-offs

Replace generic email sign-offs with personalized, unique, or humorous alternatives that relate to the conversation or the recipient. This is a low-effort way to show humanity and foster connection.

24. Avoid Generic Email Sign-offs

Do not use generic email sign-offs like ‘Best’ or ‘Best regards,’ as they lack humanity and connection. These common sign-offs are considered ineffective at building rapport.

25. Use PS for Email Connection

Add a ‘PS’ to your emails that references something the other person said or did that created a smile or a shared moment. This is a low-stakes way to acknowledge the recipient and inject personal connection.

26. Use Dark Humor as Coping

In high-stakes or difficult situations, use dark or ‘off-record’ humor as a coping mechanism with trusted colleagues or loved ones. This type of humor can help diffuse tension and process difficult emotions, especially when shared with those who understand the context.

27. Strive for Authentic Laughter

Aim for authentic, genuine laughter, also known as Duchenne laughter (where your eyes crinkle). This type of laughter is associated with significantly reduced anger and distress, aiding in emotional processing during difficult conversations.

28. Be Aware of Power Dynamics

If you are in a position of power, be highly aware that people may laugh at your jokes out of obligation, not genuine amusement. Your ‘humor barometer’ can become skewed, potentially leading to inappropriate jokes and interpersonal issues.

29. Embrace Instigators in Your Team

As a leader, embrace and encourage ‘instigators’ – individuals who don’t fit the mold and bring unique, sometimes disruptive, humor or energy. These individuals can loosen up the culture, make others feel safe to be themselves, and ultimately enhance team performance.

30. Elevate Hidden Gems in Team

Identify and elevate ‘hidden gems’ – diligent, under-the-radar high performers with unique passions or talents outside of work. Highlighting their full selves celebrates authenticity, energizes the group, and shows that the organization values diverse contributions.

31. Apologize Genuinely for Humor Fails

If your humor offends someone or crosses a line, offer a genuine and immediate apology. A sincere apology acknowledges the impact, shows remorse, and is the crucial first step in repairing the interaction.

32. Seek to Understand Humor Fails

After apologizing for an inappropriate joke, actively seek to understand what went wrong and what blind spot led to the offense. This demonstrates empathy, a willingness to learn, and helps prevent future similar mistakes, fostering trust.

33. Ask for Humor Feedback Carefully

When seeking feedback on your humor, frame the question to invite constructive criticism, such as ‘How might the humor I used have landed wrong?’ This makes others feel safer to provide honest feedback, especially across power differentials.

34. Address Inappropriate Humor as Witness

If you witness inappropriate humor, decide whether to address it immediately in the moment or in a private one-on-one conversation afterward. The context dictates the best approach, but a private conversation can often strengthen the relationship and encourage self-correction.

35. Name Your Own Truths After Mistakes

In moments where you’ve made a mistake (e.g., an inappropriate joke), name your own truths and vulnerabilities. This demonstrates self-awareness and humanity, which can help diffuse tension and rebuild trust, allowing for a fresh start.

36. Recognize Humor as a Choice

Understand that humor is a conscious choice you can make in various situations, both small and significant. Viewing humor as a choice empowers you to intentionally use it as a tool for connection, tension diffusion, and positive impact.

37. Cultivate Trust Through Leader Humor

As a leader, use humor to cultivate trust and make yourself more understood and relatable to your team. Humor helps bridge the gap between leaders and their teams, fostering a more effective leadership model based on connection and understanding.

38. Find Your Humor Style

Take the humor style quiz at humorseriously.com to identify your authentic humor style(s) (magnet, sweetheart, standup, sniper). Understanding your natural style helps you use humor in more authentic, natural, and fun ways, and informs how you can adapt it to different contexts.

As far as our brains are concerned, laughing is like exercising, meditating, and having sex all at the same time. But, you know, logistically easier.

Jennifer Aaker

Don't ask, will this make me sound funny? Ask, how will this make other people feel?

Naomi Bagdonas

If you focus too much on that, if that's the goal, you know, to be funny, then it's the most surefire way to fail.

Jennifer Aaker

If you look inside, you can't help but see how ridiculous you are. And the humor just flows right out of that, even if you're not traditionally funny.

Dan Harris

Where humor exists, love is not far behind.

Michael Lewis (quoted by Jennifer Aaker)

The balance of gravity and levity really give power to both.

Jennifer Aaker

Humor Audit

Naomi Bagdonas
  1. Notice all the moments throughout the day that you laughed or smiled.
  2. Notice moments when you made other people laugh and smile.
  3. Notice who brings out your sense of humor and in what contexts.
  4. Use these observations as a barometer for your mental well-being, identifying energizers versus energy drainers, and activities that bring joy.

Email Audit

Naomi Bagdonas
  1. Go through your sent email folder.
  2. Pick out the last five or ten emails you've sent (that are okay to share).
  3. Forward them to a classmate or trusted tester.
  4. Have the classmate score how robotic versus human your emails are.

Recovering from an Inappropriate Humor Fail (for a leader)

Naomi Bagdonas
  1. Immediately offer a genuine apology, acknowledging the misstep (e.g., 'I clearly missed something. I'm really sorry. I didn't mean to.').
  2. Lean in to understand what went wrong, viewing it as an empathy fail (e.g., 'Help me understand. I'd really love to learn from this.').
  3. If possible, name what was true for you in that moment (e.g., 'I feel a lot of guilt and tension, and that was my way of trying to break it.').
  4. Ask if you can start over and then proceed with a more appropriate approach to the situation.
23
Age when self-reported smiling and laughing drops Approximate age coinciding with entry into the workforce, based on Gallup data from over 1.5 million people globally.
80
Age when self-reported smiling and laughing returns Approximate age when laughter and smiling levels return to those of childhood.
78
Average life expectancy This means many people may not reach the age where humor naturally returns.
85%
Percentage of people reporting mental well-being decline According to a recent survey since the global pandemic.
30%
Increase in personal information disclosed after laughing together On average, people disclose more personal information when they laugh before a conversation, indicating increased connection.
27%
Leaders with humor seen as more motivating Percentage increase in how motivating employees perceive leaders with a good sense of humor.
15%
Employees more engaged at work with humorous leaders Percentage increase in employee engagement when leaders have a good sense of humor.
25%
Increase in relationship happiness from recalling shared laughter Couples who recalled shared moments of laughter reported being 25% happier in their relationship compared to those recalling general happy moments.
80%
Reduction in anger from Duchenne laughter during bereavement Participants displaying genuine laughter when discussing a deceased loved one reported 80% less anger in follow-on questionnaires.
35%
Reduction in distress from Duchenne laughter during bereavement Participants displaying genuine laughter when discussing a deceased loved one reported 35% less distress in follow-on questionnaires.