How a great founder becomes a great CEO | Jonathan Lowenhar (co-founder of Enjoy The Work)

Dec 5, 2024 Episode Page ↗
Overview

Jonathan Loewenhardt of Enjoy the Work helps founders become great CEOs by providing frameworks and training. He discusses common CEO failure modes, the "Magic Box" paradigm for selling a startup, strategies for hiring top talent, and a four-part framework for building a repeatable go-to-market motion.

At a Glance
26 Insights
1h 34m Duration
12 Topics
6 Concepts

Deep Dive Analysis

Understanding the Rhythm of Well-Run Companies

Founder Mode vs. CEO Craft: A Critical Distinction

Common Company Failure Modes

Common CEO Failure Modes and How to Address Them

The Magic Box Paradigm for Startup Acquisitions

Strategies for Finding and Hiring Amazing Talent

Types of Executives: Architect, Optimizer, Scaler

Working Backwards to Inform Hiring Decisions

Four Key Components of a Go-to-Market Strategy

The Power of Brain Writing for Effective Ideation

Trusting Founder Intuition in Critical Moments

The Essential Difference Between Being a Founder and a CEO

Founder vs. CEO

Being a founder is described as a state of being, an attitude characterized by grit, tenacity, and courage. Being a CEO, however, is a craft, requiring specific skills like building, selling, recruiting, raising capital, organizing, and financial planning. The best leaders know when to calibrate between these two roles.

Magic Box Paradigm

This is a methodology for early-stage startups to achieve successful exits by seducing a buyer rather than being 'for sale.' It focuses on finding a champion within a larger company who develops a 'fantasy' about what acquiring the startup could achieve, proving that fantasy, and then quantifying its future value, rather than relying on past performance.

Architect Executive

This type of executive is responsible for building a playbook from scratch. For example, in sales, they would work closely with the founder to codify the sales process, enabling the hiring of initial account executives with clear structure.

Optimizer Executive

This executive type focuses on improving existing playbooks and processes. They are brought in when a company has established some initial operations and needs to find more efficiency and performance, typically when scaling from a few to a moderate number of team members.

Scaler Executive

The scaler executive's role is to find leverage and significantly expand operations. This involves strategies for exponential growth, such as increasing the number of account executives tenfold or enabling others to sell on behalf of the company.

Brain Writing

A method for ideation that dampens the 'founder effect' and encourages diverse input. Instead of live brainstorming, participants individually write and share their ideas, comments, or edits asynchronously, often without identified authorship, before a group discussion.

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What is the fundamental difference between being a founder and being a CEO?

Being a founder is a state of being, an attitude of courage and tenacity, while being a CEO is a craft that requires specific, learned skills like building, selling, recruiting, and financial planning. The best leaders understand when to apply each mindset.

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What are the most common failure modes for startup CEOs?

Common CEO failure modes include the Robot CEO (avoids emotion), Pleaser CEO (concerned with being liked over leading), Perfectionist CEO (obsessed with being right, leading to slowness), Angry CEO (poor self-control), Laissez-faire CEO (ignores management needs), Ready Fire Aim CEO (lacks planning), Micromanager CEO (doesn't trust others), and CEOs who ride the brake (too frugal) or ride the accelerator (too spendthrift).

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How can founders successfully sell their startup, especially early-stage ones?

Founders should adopt the 'Magic Box Paradigm,' which involves seducing a buyer by finding a champion within a larger company who develops a 'fantasy' about the startup's potential, proving that fantasy through collaborative efforts, and then quantifying its future value, rather than putting the company 'for sale' in a traditional process.

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What are the three core mistakes founders make when hiring, and how can they be rectified?

Founders often fail to hire people who have already done the specific job needed, don't assess if candidates have a history of creating 'raving fans' (being pulled into new roles), and neglect to evaluate for core values. Rectifying this involves defining success 12 months out, looking for a history of being 'pulled' in careers, and having a clear methodology for value alignment.

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What are the three essential jobs of a CEO?

A CEO's three core jobs are to ensure everyone knows the company's direction, to pick the right people for the team, and to provide those people with the necessary tools to succeed.

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What are the four key components of an effective go-to-market strategy?

An effective go-to-market strategy involves defining your Ideal Customer Profile (who you want to sell to), developing your marketing and positioning (what you say about yourselves and your unique value), executing demand generation (how you find those customers), and codifying your sales playbook (how you close them).

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How should founders approach planning for growth and go-to-market, avoiding common pitfalls?

Founders should avoid starting with a revenue target and plugging in funnel math. Instead, they should analyze historical funnel data, make reasonable assumptions about how they can influence conversion rates and deal sizes, and then have a mature conversation about the gap between realistic projections and financial needs.

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Why is it important for founders to trust their intuition, and how can they access it?

Intuition is a deep understanding of self, distinct from the brain's pattern recognition, and is crucial for navigating existential moments. Founders can access it by getting quiet, being well-resourced (rested, fed, loved), and listening to that 'little voice' that often knows the right path, even when the 'lizard brain' reacts with fear.

1. Distinguish Founder from CEO

Accept that being a founder (a state of being, an attitude) is separate from being a CEO (a craft). Both are equally important for building an ascendant startup, so actively work on developing CEO skills like hiring, financial management, and growth strategy.

2. Cultivate Your CEO Craft

Actively work on developing the skills required to be a CEO, such as hiring, managing financials, growth strategy, roadmapping, planning, and people management. Do not use ‘Founder Mode’ as an excuse to avoid learning these essential operational skills.

3. Listen to Your Intuition

In existential moments, get still, quiet, and alone to listen to your ’little voice’ (intuition), which comes from a deep understanding of self, not just your brain. Trust this voice, especially when well-resourced (rested, fed, loved), as it’s often right and fear is a poor decision-maker.

4. Counter ‘Ready Fire Aim’

Overcome improvisational tendencies by engaging in basic business design and planning. Start by defining what you’re working backwards from (exit, fundraise, profitability), quantify what needs to be true, identify required actions/resources, and shorten feedback loops.

5. Master Startup Acquisition (Magic Box)

Instead of putting your company ‘for sale,’ seduce a buyer by making them fall in love with a future fantasy. Learn their needs, prove how your solution enables their fantasy with easy evidence, and then quantify the future value to their business, shifting focus from past performance to future potential.

6. Avoid Puncturing the Fantasy

During acquisition talks, do not do anything that might break the buyer’s fantasy. Ensure your books are in order, investors are aligned, key team members are committed, and you are a positive presence to work with.

7. Negotiate Asynchronously with Corp Dev

When dealing with corporate development, who are expert negotiators, always move negotiations offline. State that you need to see proposals in writing to socialize with advisors and co-founders, avoiding live negotiation where you are at a disadvantage.

8. Entice, Don’t Push, Buyers

When trying to move an acquisition forward, avoid ultimatums or pushing for a compelling event. Instead, use enticing language, such as mentioning an upcoming fundraising round that would make your company too expensive, to create urgency without being confrontational.

9. Define Hiring Success First

When hiring, don’t start with a job description. Instead, work backwards by defining what success looks like for that role 12 months from now, then seek candidates who have already achieved similar outcomes in their past roles.

10. Hire ‘Pulled’ Candidates

Prioritize candidates who have a history of being ‘pulled’ into new roles by previous bosses or colleagues due to their outstanding performance. This indicates a track record of creating ‘raving fans’ and high value.

11. Assess for Core Values

Codify your company’s core values and integrate them into your hiring process, using specific interview stages or a dedicated team to evaluate candidates’ alignment with these values.

12. Filter Candidates with a Simple Question

For recruiters, use a quick filter by asking candidates how many of their last ex-bosses would get on the phone and say they are amazing. Any equivocation in their answer should be considered a red flag.

13. Hire the Right Executive Archetype

For senior roles, understand the three executive archetypes: Architect (builds playbooks from scratch), Optimizer (refines existing playbooks), and Scaler (finds leverage for 10x growth). Hire an executive who has explicitly performed that specific type of work before to ensure success.

14. Work Backwards from Business Milestones

Remember that hiring is never the goal itself; it’s a means to an end. Tie all hiring needs back to specific business milestones (fundraise, exit, profitability) and quantified goals, defining the resource gap before seeking a new hire.

15. Define Your Ideal Customer Profile (ICP)

Before selling, clearly define who you truly want to sell to, including their qualifications, discovery questions, and ‘kill criteria’ (reasons not to sign them). Focus on a ‘white-hot center of opportunity’ with a small, highly satisfied customer base before expanding.

16. Identify Your Uncommon Denominator

For marketing and positioning, clearly articulate what makes your company great that your competitors (or the status quo) are not. Represent this unique differentiation consistently in your branding, artifacts, and identity.

17. Diversify Demand Generation Experiments

Broaden your approach to demand generation beyond familiar methods. Explore various channels and use a high-impact/low-effort matrix or ‘brain writing’ to identify and run 3-4 experiments per channel.

18. Codify a Repeatable Sales Playbook

Systematize your sales process by codifying a playbook that outlines how to conduct conversations, perform discovery, handle objections, deliver demos, and move to close. This transforms individual selling into a scalable machine.

19. Avoid Plugging Funnel Math

When planning for growth, do not start with a desired revenue target and then plug in funnel math backwards. Instead, use historical data (3-12 months) to make reasonable assumptions about funnel changes, building up to future projections for a more realistic financial conversation.

20. Embrace ‘One Life’ Mentality

Adopt the motto ’there is only one life’ to show up consistently as yourself across all settings (work, social, family). This fosters genuine connections and helps you enjoy your work more by breaking down artificial boundaries.

21. Practice Brain Writing

When ideating or brainstorming, use ‘brain writing’ instead of live discussion. Expose an idea, then have everyone write their opinions, comments, and edits asynchronously and anonymously to dampen the ‘founder effect’ and include diverse processors (introverts, extroverts, fast/slow thinkers).

22. Address CEO Failure Modes

Recognize and work on common CEO failure modes such as being a Robot (emotionless), Pleaser (avoiding hard decisions), Perfectionist (slow to act), Angry (toxic), Laissez-faire (ignoring management), Riding the Brake (too slow), Riding the Accelerator (too fast), Ready Fire Aim (poor planning), or Micromanager (disrespectful). Self-awareness and targeted development are key.

23. Establish Company Rhythm

Learn how to run a company well by establishing a clear, unmistakable rhythm in its operations. This consistent pattern is evident in every well-run business.

24. Ensure Sustainable Job Fit

For sustainable success in any job, ensure three things are true: you are good at it, you like it, and the market cares about it. If any of these are off, you likely won’t stay in that role long.

25. Work ‘On’ the Business

Regularly step back from the day-to-day operations (‘in the business’) to work ‘on the business.’ This involves defining where you’re headed, why, and how you’ll measure progress, which is crucial for strategic direction.

26. Prioritize Company Health

Actively address the four common company failure modes: choosing the wrong market, failing to build something people want, founder dysfunction (e.g., co-founders not getting along), and poor execution. These are critical for survival and growth.

To be a founder is a state of being. It's an attitude. To be a CEO is a craft.

Jonathan Lowenhar

Founder mode gets me angry. That article just got me hot. It really felt like an excuse. We were giving founders a permission to not learn the job.

Jonathan Lowenhar

Emotions are messy. Humans have emotions. Startups need humans. Therefore, startups are messy.

Jonathan Lowenhar

More companies die from suicide than homicide.

Jonathan Lowenhar

I have never met anyone Lenny that didn't benefit from good management.

Jonathan Lowenhar

If you keep doing what you're doing, you'll keep getting what you're getting.

Jonathan Lowenhar

My board's asking questions. They're wondering why we're spending so many calories on this when it's not really core.

Jonathan Lowenhar

Corp dev make deals. They are not deal sponsors. They are not a champion. They are not a buyer.

Jonathan Lowenhar

Your voice has a megaphone attached to it even if you can't hear it.

Jonathan Lowenhar

Magic Box Paradigm for Startup Acquisitions

Jonathan Lowenhar
  1. Learn the Fantasy: Identify a champion within a larger company who sees a compelling future vision (fantasy) if they acquire your startup.
  2. Prove the Fantasy: Provide the champion with enough evidence that the fantasy works, often through collaborative data sharing or small-scale projects, to help them socialize the deal internally.
  3. Quantify the Fantasy: Work with the champion to build a financial model based on future changes to their business (e.g., retention, deal size, market share) that would result from the acquisition, divorcing the valuation from historical performance.

Effective Hiring Process (based on 'Who' method)

Jonathan Lowenhar
  1. Define Success: Document what success looks like 12 months after the person is hired, focusing on business changes rather than a generic job description.
  2. Assess for 'Pulled' History: Look for candidates who have a history of creating 'raving fans' in previous roles, meaning they were pulled into new opportunities by former colleagues or bosses due to outstanding performance.
  3. Evaluate Core Values: Implement a methodology to assess if the candidate's values align with the company's codified values, often through dedicated culture interviews or specific team members.

Building a Repeatable Go-to-Market Machine

Jonathan Lowenhar
  1. Ideal Customer Profile (ICP): Clearly define who you want to sell to, including qualifications, discovery questions, and 'kill criteria' to avoid unsuitable customers.
  2. Marketing & Positioning: Determine your 'uncommon denominator' against competitors or the status quo, and represent this unique value through branding, artifacts, and identity work.
  3. Demand Generation: Strategically identify and utilize channels (e.g., from the 'Traction' book's 19 channels) to find your target customers, often through high-impact, low-effort experiments.
  4. Sales Playbook: Codify the entire sales conversation, including discovery, handling objections, demos, and moving to close, to create a repeatable process.
zero
Instagram's revenue at acquisition by Facebook (Meta) Acquired for $1 billion, demonstrating a 'Magic Box' acquisition based on future potential, not past revenue.
1 in 369,000
Odds of Jonathan's casino win Refers to a specific occurrence during a Caribbean Stud Poker game.
$35,421.92
Amount won by Jonathan in a single casino hand Won playing Caribbean Stud Poker with a rare hand.
$40,000
Total amount Jonathan won in Las Vegas trip Starting with $300, at 21 years old.
19
Number of channels for customer growth As described in the book 'Traction' by Gabriel Weinberg and Justin Mares, available to all companies.