#22 Adam Grant: Givers, Takers, and the Resilient Mind

Sep 21, 2017
Overview

This episode features Adam Grant, Wharton's top-rated teacher and bestselling author, discussing the dynamics of givers, takers, and matchers, fostering creativity and resilience in children, and his unique approach to work-life harmony. He shares frameworks for idea generation, organizational change, and navigating adversity.

At a Glance
32 Insights
1h 28m Duration
15 Topics
7 Concepts

Deep Dive Analysis

Adam Grant's Diverse Professional Roles and Time Management

Filtering Ideas and the Book Writing Process

Defining Givers, Takers, and Matchers

Impact of Organizational Culture on Interaction Styles

Strategies for Changing a Taker-Dominated Culture

Givers' Extreme Outcomes: Success and Failure

Lessons from 'Originals': Creativity, Risk, and Idea Generation

The Quantity vs. Quality Debate in Idea Development

Overcoming the Curse of Knowledge and Unrealistic Expectations

Nurturing Creativity and Core Values in Children

Building Resilience through Mental Time Travel

The Value and Implementation of Communities of Practice

Perspectives on Unmanaging Organizations and Holacracy

Data-Driven Narratives and the Replication Crisis in Science

Achieving Work-Life Harmony and Meaningful Accomplishment

Givers, Takers, Matchers

These are styles of interaction grounded in the motives people bring to relationships. Givers constantly ask 'what can I do for you?', takers ask 'what can you do for me?', and matchers trade favors evenly, seeking fairness.

Friendly Competition

This occurs when a cooperative environment shifts to become more competitive. People try to beat each other but hope the competition pushes them to improve, often maintaining positive social relationships afterward.

Curse of Knowledge

This refers to the difficulty experts have in understanding how others will perceive or experience their ideas, because they are too close to their own work and cannot easily articulate core insights in accessible language.

Mental Time Travel

This is the skill of getting in touch with one's past self, either to recall past adversities and how they were overcome, or to appreciate current accomplishments by imagining how a past self would react.

Mattering

This is the belief that other people notice you, care about you, and rely on you. It is a crucial factor in building resilience, especially in children, as it shows them they are not helpless and have the strength to do things for others.

Communities of Practice

These are groups where people develop expertise not just by reading, but by joining others who share interests, acquiring tacit knowledge by talking to, watching, and interacting with them, leading to a group-level elevation in capability.

Replication Crisis (Social Science)

This refers to the debate around the reproducibility of research findings in social sciences. Instead of asking if an effect is true, the more useful question is 'when does X cause Y?' to understand the specific conditions and populations under which effects hold or vary.

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How does Adam Grant filter which problems or ideas to work on?

He keeps an idea journal, transcribing handwritten notes monthly. He focuses on ideas that have come up multiple times without conscious recall, and those that would make a significant difference in people's lives, especially at work.

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What are the three main interaction styles in the workplace?

The three main styles are givers (who prioritize helping others), takers (who prioritize their own gain), and matchers (who aim for fair exchanges, giving when they receive and vice-versa).

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How does organizational culture influence giver/taker behavior?

Culture is huge; if leaders reward individual performance but expect collaboration, they disincentivize giving. This can lead to new employees observing a lack of successful givers and becoming cautious about generosity.

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Why do givers tend to be overrepresented at both the top and bottom of success metrics?

Givers are overrepresented at both extremes because their success or failure often depends on their strategy (who, when, and how they help), rather than just their ability. Poor strategy can lead to exploitation or burnout, while good strategy can lead to significant success.

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What are common misconceptions about highly original thinkers?

Original thinkers are often mistakenly thought to be high-risk takers, always first movers, and to have excellent judgment about their ideas. In reality, they are often risk-averse, benefit from being 'settlers' (second or third movers), and generate more bad ideas alongside their good ones.

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How can parents nurture creativity in their children?

Parents can nurture creativity by having fewer, non-arbitrary rules that are tied to underlying values (e.g., valuing rest over a strict bedtime) and by giving children responsibility and choices to foster a sense of control over their destiny.

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How can one build resilience when facing adversity?

One key skill is 'mental time travel' – recalling past adversities and how they were overcome to boost self-efficacy and remember effective strategies, or appreciating current joys by imagining how a past self would have reacted.

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What is Adam Grant's perspective on work-life balance?

He prefers the term 'harmony' over 'balance,' viewing it as an intermixing of work and life rather than strict divisions. He also believes balance is more achievable at the week or month level, rather than daily, allowing for work-heavy days and family-focused days.

1. Focus on Meaningful Work

Shift your primary focus from merely asking ‘How can I be more productive?’ to ‘How can I accomplish more meaningful work?’ This reframes your effort towards achieving impact rather than just increasing output.

2. Seek Work-Life Harmony, Avoid Regret

Aim for work-life harmony by intermixing responsibilities where possible, rather than striving for strict daily balance. Use a regret-avoidant framework to prioritize what’s truly important, willingly sacrificing other pursuits to ensure those priorities are met.

3. Balance Work-Life Weekly/Monthly

When seeking work-life balance, aim to achieve it over a longer period, such as a week or a month, instead of striving for daily equilibrium. This approach allows for flexibility, accommodating days that are heavily focused on work or family.

4. Generate Many Ideas

Increase your chances of discovering truly great ideas by prioritizing the generation of a high quantity of ideas over initial quality. Tolerate numerous dead ends and false starts as a necessary part of the creative process.

5. Prioritize High-Impact Problems

When choosing problems to work on, filter them by assessing their potential impact on people’s lives, especially at work. Pursue ideas that are both personally interesting and have a significant potential to make a difference.

6. Align Giving with Skills & Needs

To maximize the value of your giving, identify the overlap between what your organization needs most and your most distinctive skills. Focus your generous efforts primarily within this intersection.

7. Givers: Avoid Takers

If you identify as a giver, be discerning and avoid being overly generous with takers. This strategy helps prevent exploitation and protects your energy and resources.

8. Build Teams: Givers & Matchers

When composing a team, actively weed out takers and aim for a mix of givers and matchers. Matchers, with their strong belief in fairness, provide a crucial safeguard against takers, complementing givers’ trusting nature.

9. Recall Past Adversity Triumphs

When facing current hardships, practice mental time travel by remembering past difficulties you have overcome. This boosts self-efficacy, provides confidence, and can resurface forgotten strategies for resilience.

10. Rewind to Appreciate Success

To combat adaptation and fully appreciate accomplishments, imagine how excited your past self (e.g., five years ago) would be about your current success. Take responsibility for experiencing that same level of excitement in the present.

11. Toggle Micro & Macro Perspectives

Cultivate the skill to zoom in for detailed analysis and zoom out for a broader view, or at least toggle between these perspectives. This systems thinking approach helps solve problems effectively without creating new issues in other areas.

12. Data-Driven Narratives, Seek Contradictions

Always let data guide your narratives, beginning with questions rather than preconceived stories. Actively seek out data that might contradict your viewpoint to avoid confirmation bias and ensure a more robust understanding.

13. Question ‘When’ Not ‘If’

When evaluating research or ideas, shift your thinking from ‘Does X cause Y?’ to ‘When does X cause Y?’. This encourages a deeper understanding of the specific conditions and contexts under which an effect holds true.

14. Avoid Unrealistic Social Comparison

Refrain from comparing yourself to others you don’t know well, especially online, because you are only exposed to their curated best work. This practice helps prevent the development of unrealistic expectations and a distorted view of consistent greatness.

15. Channel Dissatisfaction into Action

When high expectations lead to dissatisfaction, channel that energy into actively fixing problems you perceive as broken, rather than merely complaining about them.

16. Minimize Rules for Creativity

To foster creativity in children, reduce the number of household rules, as excessive rules can inadvertently suppress a child’s natural imaginative and original thinking.

17. Frame Rules by Values

When establishing rules, articulate them in terms of the core values they uphold, rather than presenting them as arbitrary commands. This helps people understand the ‘why’ behind the rule.

18. Empower Kids with Choices & Responsibility

Offer children choices that involve taking responsibility, such as managing their own bedtime. Reward responsible choices with privileges, and temporarily remove those privileges if the responsibility is not fulfilled.

19. Ask Kids About Helping Others

During family discussions, such as dinner, ask children what they did for someone else that week instead of focusing solely on school accomplishments. This practice reinforces the values of generosity and kindness.

20. Foster Learning Through Teaching

When children express interest in a topic, provide them with a book and challenge them to learn about it, then teach it to you. This approach encourages deeper learning and engagement.

21. Maintain an Idea Journal

Carry an idea journal to capture thoughts, transcribe handwritten notes weekly into a digital document, and review them monthly. Prioritize ideas that appear multiple times, as this suggests genuine interest or significance for further exploration.

22. Cycle Focus for New Ideas

Juggle different roles by cycling between intense engagement (e.g., teaching) and periods of exploration (research, writing, speaking) to generate new questions and ideas that feed back into your work.

23. Distill Ideas by Writing Long

When trying to find the core insight of your own work, especially in familiar areas, write a longer summary first. The most concise and impactful ‘aha’ moment often reveals itself towards the end of this extended explanation.

24. Givers: Master Time Management

If you are a giver, cultivate strong time management skills, as this will transform your helpfulness from a potential detriment to a positive contributor to your performance and productivity.

25. Remove Giving Disincentives

To cultivate a culture of giving, organizations should actively remove disincentives for generous behavior, ensuring it is valued and does not negatively impact career advancement.

26. Reward Individual & Collective Success

Organizations should reward individuals who not only drive their own success but also actively elevate the success of others, such as through supporting contributions to team projects. This strategy helps identify and promote genuine givers while deterring takers.

27. Enable Self-Organized Learning Communities

Organizations should create mechanisms that empower employees to form their own communities of practice around shared learning interests, rather than solely relying on expert databases. This bottom-up approach fosters collective capability and knowledge sharing.

28. Empower Employee ‘Secret Missions’

Managers should empower employees to pursue ‘secret missions’ by identifying passions not yet present in the organization and creating initiatives around them, requiring interest from at least one other person. This fosters innovation and engagement.

29. Seek Contradictions for Research

Actively seek contradictions or gaps between existing research and real-world observations (classroom, organizations, speaking). If data is missing and you have something important to say, initiate a research project to explore it.

30. Define & Test Effect Boundaries

When investigating any effect, explicitly outline its boundary conditions and potential moderators that could reverse it. Systematically investigate these conditions to achieve a more comprehensive understanding of the phenomenon.

31. Write in Bursts

Adopt a writing strategy that involves working in intensive bursts, rather than prolonged, continuous effort, to maximize output and focus.

32. Kids Boost Work Efficiency

Having children can lead to increased work efficiency by forcing you to get work done during specific windows (e.g., when kids are at school/asleep) and encouraging you to choose to do less, but do it better.

If you're going to write a book, you should start with your own ideas, you know, not, not work on, you know, sort of a new topic with, with somebody, you know, who you love collaborating with. You've like, you have a worldview and it's not out there where anybody can access it.

Adam Grant's Undergraduates

If you had a tribe where they were always ready to aid one another and to sacrifice themselves for the common good, they would be victorious over most other tribes. And this would be natural selection.

Charles Darwin (quoted by Adam Grant)

It's bad to fail, but it's even worse to fail to try.

Adam Grant

The more ideas you generate, the, the better your shot at stumbling on some truly great ones. And you have to, you have to tolerate a lot of sort of dead ends and, uh, and false starts in order to, to have a shot at doing something truly worthwhile.

Adam Grant

If you can't find any data to contradict your point of view, you haven't looked hard enough.

Adam Grant

The difference is that a fundamentalist gives answers and a scholar asks questions.

Gary Marks (quoted by Adam Grant)

An experiment in the lab doesn't test whether hypothesis is true. It tests whether the experimenter is a sufficiently ingenious stage manager to produce the conditions under which the effect is true.

Bill McGuire (quoted by Adam Grant)

It bothers me a lot when people ask, well, how can I be more productive? Because I think the question they should really be asking is, um, you know, how can I accomplish a more meaningful work?

Adam Grant

Adam Grant's Idea Filtering Process

Adam Grant
  1. Keep an idea journal, carrying a small notebook to jot down thoughts.
  2. Weekly, transcribe handwritten notes into a digital document.
  3. Monthly, review the notes, especially when free to work on new creative projects.
  4. Prioritize ideas that have appeared multiple times without conscious recall, indicating strong personal interest.
  5. Filter further by considering the potential impact: how much difference would understanding or tackling this problem make for people's lives at work?

Corning Fellows Program Criteria

Adam Grant (describing Corning's program)
  1. Be the first author on a patent worth at least $100 million USD.
  2. Be a supporting author on other people's patents, demonstrating a commitment to helping others succeed in innovation.

Nurturing Generosity and Learning in Children

Adam Grant
  1. Discuss weekly: 'What's something you did for someone else this week?' to reinforce kindness and generosity.
  2. When children express interest in a topic, find a book about it.
  3. Challenge children to learn about the topic and then teach it to the parents, fostering deeper understanding and discussion.

Building Resilience in Children through Mattering

Adam Grant
  1. Ask children for advice when parents face a dilemma or when the child describes a friend in a difficult situation.
  2. This helps children rehearse thinking through hardship and gives them go-to strategies.
  3. It also shows children that they matter because parents are willing to rely on them, demonstrating their strength to do things for others.

Adam Grant's Practice for Sustaining Appreciation and Gratitude

Adam Grant
  1. When a milestone moment or accomplishment occurs, rewind about five years into the past.
  2. Ask: 'If my five-years-ago self knew this was going to happen, how excited would I be?'
  3. Take responsibility to be that excited in the present moment, reconnecting with past emotions and preventing adaptation to success.
four months
Time taken for intensive writing of 'Give and Take' After several months of prep work.
a dozen years
Years of research behind 'Give and Take' For the ideas and studies.
over 100,000 words
Word count of Adam Grant's first draft of 'Give and Take' This was a 'false start' that was later rewritten.
over half
Percentage of people identifying as matchers As their primary interaction style at work.
seven times less likely
Likelihood of second/third movers failing compared to first movers in entrepreneurship On average, for companies launching new products.
about half a rule
Average number of core rules in households of highly creative high schoolers Compared to conventional thinkers.
about six core rules
Average number of core rules in households of conventional high school thinkers Compared to highly creative thinkers.
35 years
Years of evidence for organizational citizenship behavior In management and organizational psychology.
over 51,000 employees
Number of employees in meta-analyses on helping others and job performance Data accumulated by Podzikoff and colleagues.
100 million US dollars
Minimum patent value for a Corning fellow First author on a patent.
about a decade
Approximate time to get a patent in the glass industry As mentioned in the Corning example.